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Terms & Conditions

Description of the Products

    Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time, may not always reflect the position exactly at the moment you place an order.

Mountain Spas

    We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Order Cancellation

    Please note that you are entitled to cancel this order if you so wish provided that you exercise your right no longer than five working days after the day on which you receive the Products.


    Please note that when returning rejected goods, the package and contents must in perfect condition. If the product returned is not in fully resealable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount. This does not affect your statutory rights. No goods will be accepted by Mountain Spas without prior consent. You will be responsible for the cost of returning the goods safely to Mountain Spas. We will refund your money within 30 days of the goods being recieved back at Mountain Spas, less any delivery costs incurred. Returns outside this period will not be accepted.

Your right to cancel made to order goods

    Goods that are ordered to your specification, for example all our Hot Tubs, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our 'New Order' email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you have full rights as a consumer and can return them if they are not of satisfactory quality or reasonably fit for the purpose and/or we cannot remedy any fault.
Payment Plan

    1. 'Payment Plan'

    1.1 Mountain Spas offer our customers the option to pay for their Hot Tubs via monthly payment plan.

    The Payment Plan is made up of:

    A. Initial Payment - This is taken at the time you place your order.

    B. 2nd Payment will be payable on the 1st monthly anniversary of your 'Initial Payment'. For example if you order your Hot Tub on the 14th January, your 2nd payment will be due on the 14th February.

    C. 3rd and final Payment will be payable on the 2nd monthly anniversary of your 'Initial Payment'. For example if you order your Hot Tub on the 14th January, your 3rd and final payment will be due on the 14th March.

    Please Note* Mountain Spas is not a credit/finance facility nor is our 'payment plan' a credit/finance facility. We only offer our customers 3 easy monthly payments that does not have any credit/finance applied or added costs to you.


Your shell is warranted against water loss due to defects in workmanship and materials for 5 years.

The galvanized and powder coated steel frame is warranted to be free from defects in workmanship and materials against structural failure for 5  years.

The spa's acrylic surface is warranted not to blister, peel or delaminate for 3 years.

The electronic controls (spa pack and topside panel), heater assembly, jet pumps, circulation pump, hydrotherapy jets, air injectors, thru-wall fittings and glue/silicone joints are warranted for 2 years.

The Tri Lam Eternalwood Cabinet is warranted to be free from defects in workmanship and materials for 2 years.

The ozonator, air blower, pump seals, LED light system components, UV sanitizer, thermal cover and cover lifter are warranted to be free of defects in materials 2 year.


    Some images on the product description pages are for subject to change and are for illustration purposes only. Whilst we endeaver to show the correct jets and speakers in our imagery, these are subect to change due to the release of the new jets and speaker upgrades. The loaction of jets and speakers vary on all hot tubs we display and as such the images are only shown to provide a guide on the quality of the speakers and jets.